Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is 100 pieces per design. However, we offer flexible MOQs for first-time orders and sample requests.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes! We provide full OEM/ODM customization including design, material selection, color matching, and custom packaging with your brand.

Question 3

What are your payment terms?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and other negotiable payment methods for large orders.

Question 4

How long is the production lead time?

Accepted Answer

Standard production takes 30-45 days after order confirmation. Rush orders may be available depending on current capacity.

Question 5

Can I visit your factory?

Accepted Answer

Absolutely! We welcome factory visits. Our showroom and production facility are located in Foshan, Guangdong. Contact us to schedule a visit.

Question 6

What quality certifications do you have?

Accepted Answer

We hold ISO 9001, FSC, BSCI, and SGS certifications. All products undergo rigorous quality inspection before shipment.

Question 7

Do you provide samples?

Accepted Answer

Yes, we provide samples for evaluation. Sample costs are refundable upon order placement. Shipping is at buyer's expense.

Question 8

What shipping methods do you support?

Accepted Answer

We support FOB, CIF, and DDP shipping. We work with major shipping lines and can arrange sea freight, air freight, or express delivery.

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